OptiCare 3-Year packages for the Opticon H-32, H-21, H-22, H-27 PDAsOPTICARE SERVICE LEVEL AGREEMENTSOpticon are committed to providing excellent customer ser-vice and provide OptiCare packages carefully chosen to meet your requirements.The OptiCare packages provide cover for a wide range of Opticon devices. Our policy offers support for a full 24 months from date of purchase for all our UK customers.Cover includes Accidental Damage, Warranty Failure, and Two Screen
OptiCare 3-Year packages for the Opticon H-32, H-21, H-22, H-27 PDAs
OPTICARE SERVICE LEVEL AGREEMENTS Opticon are committed to providing excellent customer ser-vice and provide OptiCare packages carefully chosen to meet your requirements. The OptiCare packages provide cover for a wide range of Opticon devices. Our policy offers support for a full 24 months from date of purchase for all our UK customers. Cover includes Accidental Damage, Warranty Failure, and Two Screen Replacements with a guaranteed 3 working day turna-round.
Supports a 3-working day turnaround and cover includes the damage of 2 LCDs during the 3-year period.
INCLUDED PRODUCT RANGE We have increased the range of devices within our Service Level Agreements to the following: • H-32, H-21, H-22, H-27 • OPN-2001, OPN-2006, RS-2006 • OPN-3002, PX-20, OPN-4000 • OPH-3001, OPH-1005. Exclusions apply, see full list below for complete details.
Exclusions Unless stated under the terms and conditions of the contract the following will not be included within your service level agreement: • Unauthorised tampering or modification of the equipment. • Use of the equipment for anything other than the use for which it is designed. • Misuse, abuse, neglect of the equipment including fire and flood. • Malicious damage to the equipment. Opticon reserves the right to classify each repair upon inspection. • Shipping Damage.
