Introducing Zebra OneCare for RFID Readers, the new service that transforms traditional break-fix support to a strategic service that helps you meet your mobility goals and maximize the return on your investment in Zebra devices. Zebra OneCare increases device availability, keeping your Zebra mobile devices where they provide the most value – in the hands of mobile workers. With three service levels and plenty of add-on options, you can choose the level of service
Introducing Zebra OneCare for RFID Readers, the new service that transforms traditional break-fix support to a strategic service that helps you meet your mobility goals and maximize the return on your investment in Zebra devices. Zebra OneCare increases device availability, keeping your Zebra mobile devices where they provide the most value – in the hands of mobile workers. With three service levels and plenty of add-on options, you can choose the level of service that meets your business needs and budget.
Zebra OneCare Essential provides the basic services that every business needs.
Zebra OneCare Essential service is our foundational service offering, with comprehensive coverage, technical support during your local business hours and 3-day turnaround time on repairs. Included for our mobile computers is our unique Device Diagnostic service that will detect WLAN connectivity, memory and battery issues to help triage problems without leaving the hands of the user, preserving productivity. Our user assessment and learning resources help you educate your users on how to use our devices, driving the rapid device adoption that allows you to begin reaping the benefits of your Zebra solutions faster.
Zebra OneCare Select builds on Essential:
Offering expanded support hours, faster turnaround times and more. Need a higher level of care? Zebra OneCare Select service delivers more capabilities. If a device needs repair, we ship out a replacement as soon as you notify us and prior to receiving the broken unit. We’ll even commission your mobile computer so it’s ready to use on arrival. No matter what time of the day or night you have a problem, our experts are ready to help. Select service provides a technical support help desk with 24x7 availability. Want visibility to better manage assets within your environment? Our cloud-based visibility service option, powered by our Asset Visibility Platform, provides the location, condition, health, usage patterns and repair history of your device to enhance overall productivity within your business.
Zebra OneCare Premier:
is a fully customizable offering, allowing you to collaborate with Zebra and our business partners in designing a service package that’s tailored to the specific needs of your business. And all service levels provide unparalleled from-the-manufacturer product expertise — no one knows our products better than we do. Zebra OneCare — once again setting the bar in the service industry.
Are business outcomes critical to your operation? Is the highest level of productivity essential for your business? Zebra OneCare Premier, our highest level of service, delivers a truly differentiated service experience. You choose the features you need, from customized dashboards, advanced diagnostics, 3rd party software support and proactive alerts designed around unique thresholds you select, all supported by a dedicated help desk. This level of deep operational insight allows you to integrate your operations and truly transform your business by taking full advantage of Zebra’s overall service capabilities.
Zebra OneCare Essential:
Zebra OneCare Essential is our foundational printer service:
• Support Get telephone technical support during your local business hours, with 24/7 access to web self-service
• 3-day turnaround time on repairs. Comprehensive coverage, including printheads, normal wear and tear and accidental breakage
• Free return ground shipping
• Software / firmware updates and upgrades
• Optional features: Commissioning, next-business-day repair turnaround, battery maintenance and refresh as well as visibility services
Zebra OneCare Select
If maximum uptime and operational efficiency are critical to your business, Zebra OneCare Select offers the highest level of care, delivering even more capabilities including:
• All of the benefits provided with the Zebra OneCare Essential printer service
• Support 24/7 access to live technical support
• Expedited Replacement Service: If a device needs repair, we ship out a replacement as soon as you notify us — before we receive your broken unit.
• We also commission your printer settings and label formats so your device is ready to use right out of the box.
Levels of Service:
Technical & Software Support (TSS) For customers who only require access to software updates and higher levels of support:
• Dedicated phone line for support;
• 8x5 base availability with 4 hour response time;
• Priority call handling with defined escalation process.
Essential:
Our foundational service offering, with comprehensive coverage that includes:
• Printer cleaning and adjustment;
• Technical support during your local business hours;
• 3-day turnaround time on repairs;
• User assessment and learning resources help you educate your users on how to use our devices;
• On-Site Service: We can dispatch a technician to your facility to troubleshoot and resolve issues for the most critical situations.
Select Higher level of care, delivering more capabilities:
• Replacement Service: If a device needs repair, we ship out a replacement as soon as you notify us — before we receive your broken unit. We’ll even commission your printer settings and label formats so your printer is ready to use on arrival:
• 24/7: No matter what time of the day or night you have a problem, our experts are ready to help. Select service provides a technical support help desk with 24x7 availability;
•Asset Visibility: Want visibility to better manage assets within your environment? Our cloud-based visibility service option, powered by our Asset Visibility Platform, provides the location, condition and usage patterns of your LinkOS network enabled printers to enhance worker productivity.
Premier:
The highest level of service provides:
• Deeper operational insight to streamline your operations
• The option to choose the features you need
• Customisation of printer settings and software
• Integration of 3rd party software and peripherals
• Perform advanced diagnostics to meet your business needs.
Availability is key to the success of your business. Protect your investment and help ensure your Zebra devices achieve maximum uptime and peak performance with Zebra OneCare support services.
Contact us to discuss how Zebra OneCare can meet your specific business requirements today on Tel: 01442 872232 or sales@barcode-uk.com
